2.15.2008

HostGator Serves With Active Malice

I am currently using three solutions for hosting sites: this site, which is being handled by Blogger; the Edible Unknown, which is hosted on a blazingly fast Gentoo virtual server on vr.org, and the sites Fancy hosts, which are being handled by HostGator.

Now, a virtual server is exactly that: a full Linux install on a chrooted box which gets fractional processor share. If you know how to configure your own server, running a virtual server is like having your websites personally kissed by angels, perpetually, all over the place. It's comparable to just having your own server in the first place, except you don't have to go colocate it yourself. For forty bucks a month, it's even cheaper than colocation.

Recently, however, certain issues with HostGator are leading me to believe that their servers are actually a networked grid of evil robots who delight in temporarily restricting access to individual files. On top of an annoying $10-per-domain jailed ssh fee, I've been working on applications, only to refresh and get an error that "xxx file cannot be found".

Obviously, the missing files are in plain view on their sluggish servers, and upon (multiple) refreshes, the website grudgingly gives up and lets the app work the way I coded it to, like some pissy cybernetic bear. I'm not enough of a *nix guru to understand how this can happen; every time I install apache on a server and leave it there, it tends to happily serve up all the files in the web folder, all the time. It's mildly annoying to work on a server where things are somehow magically worse at being a server than if you just left everything alone. And of course, there's frequent downtime and sluggish ssh response, but those are things I can deal with, if not necessarily like.

I'll be begging Fancy to move us to a virtual server as soon as possible. I can't say enough good things about vr.org. Love them. As for HostGator? Somebody with the skills please tell me how the heck they managed to achieve such a staggeringly mindblowing level of total and complete incompetence, kay?

2 comments:

Derek said...

Well, its really not HostGators fault. Its the fact that they use bloated control panels and have a complete crapton of options (It's like windows, or Red Hat!), all that bloat makes them slower than a fat kid doing the 100m hurdles. Also, the reseller account is just that, a reseller account. Its probably hosted on a server with a ton of other resellers. There's no CPU guarantee whatsoever. If someone elses site on that server goes gonzo with traffic and takes more than its fair share of cpu, then you get the shaft because your sites suffer. At least with a virtual server, its a nice, clean starting point and everything runs nice and smooth because its half the fat.

Teleolurian said...

Lol. So it's not HostGator's fault, in the sense that they never promised not to suck. Sheer hilarity.